Frequently Asked Questions
Everything you need to know about your DARKPARK order.
What is your shipping policy?
We offer worldwide shipping via express couriers. Standard delivery typically takes 3-5 business days, while international shipping may take up to 7-10 business days depending on the destination.
How do I return an item?
You can return any item within 14 days of receipt. Please ensure the garments are in their original condition with all tags attached. Use our online portal to generate a return label.
How do I know which size to choose?
Each product page features a detailed size guide and fit notes. Since our silhouettes range from slim to oversized, we recommend checking the specific measurements provided for each garment.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options like Klarna and Apple Pay.
Are your products sustainably made?
DARKPARK is committed to ethical manufacturing. We work with specialized Italian artisans and prioritize high-quality, durable materials to ensure a longer lifecycle for every piece.
Can I modify or cancel my order?
Once an order is placed, it is processed quickly to ensure fast delivery. Please contact our customer support team immediately if you need to make changes, though we cannot guarantee modifications once the order has shipped.